We understand that and refund the deposit which we did in this case. The state of the industry right now on certain models there is a backlog of orders, and some customers are not comfortable with the idea the value of the trade could change during the wait. When the vehicle is on the lot and a customer picks out the vehicle in stock and takes delivery it is not an issue for the customer. The mileage is the component which allows the dealer to reappraise the vehicle. In some cases, Wilde Honda will reappraise the vehicle given circumstances including miles, time, damage and a myriad of others cosmetic or mechanical issues that arise over time.
The contract has a provision that states, " The appraisal of the trade in is based on an odometer reading up to _ miles /kilometers, and the trade-in may be reappraised if it exceeds the limit". Wilde Honda, like all ********* Automobile Dealers uses the ********* specific Motor Vehicle Purchase Contract. How nice of them to refund our down payment - we wanted them to honor their contract and obviously when the next thing was that "Would you have even taken the contract if we offered you a lowball trade in?" No I would not have accepted that but it would be better than try to give customers false hope and promises.
A real manager would have just made a price adjustment due to their negligence instead of stating things like "I will invalidate the contract because I can even if you drive one mile over what the contract says," - who does that? I think the BBB should have the *** look at all contracts and see how often the dealership invalidates them trying to force consumers to pay way more thousands of dollars more than promised (20 K to ****** for a trade in ) is not as promised and very unethical. The manager then stated to me that they can invalidate the contract agreement if I drive the car even one mile over and they would not give me what they promised for my trade in of $20,000.00 as promised and then wanted to offer $****** the next day. The mileage was exact on the contact and the salesman said we can pay top dollar and even over the *** price because we need used cars. We were given a contact to purchase a 2023 Honda CRV EX on 12/27/22 and then 12/28/22 the manager calls and said "Whoops we entered the mileage wrong (even though it was clearly typed) and printed on the agreement." My response was you signed an agreement and we both agreed to it. I wanted the dealership to be looked at for unethical business practices. I asked to just cancel the deal because I was sold a car of lesser value and with issues. I return the vehicle on 08/15/23 to the Wilde Honda dealership and speak with ***** again at which time he puts me in a Honda HRV and takes the ********** to the ********** dealership to be serviced. At this time my anxiety levels are high because there are issues with the car and safety is my number one priority and this vehicle was displaying acceleration issues.
I left and called a ********** dealership, and they advised me to return it to the dealership and have them address the issue since I just purchased this vehicle on 08/12/23. On 08/15/23 I took the vehicle which was a 2021 ********** Tijuan vin ***************** back to the Wilde Honda dealership at which time I spoke to a finance manager *****, who had service look at my car and they said it was clear and if the error messages popped up to call a ********** dealership and have them look at it. I was in a life altering accident in 2015 and these issues triggered my PTSD and I began to have panic attacks from this moment (I had not had a panic attack in over a year) I sent a message to ****************** who told me to wait till Monday 8/14/23 to return the vehicle to the Wilde Honda dealership. I drove the car and no more that 45 minutes later the vehicle started to display issues with the car going over **** RPMs and an error with the Push to start button. I was rushed through the process and not given the opportunity to decline this offer, I was under the impression from the documents I signed that I would keep my same interest rate. I recently traded in my vehicle and was not informed of the interest rate nor was I told that the finance manager was adding on warranties without my knowledge. I have a huge concern with the business practices of Wilde Honda of ********, **.
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